Trust & Safety

Trust & Safety

At Tourtend Inc., your safety and peace of mind are our top priorities. We are dedicated to providing a secure and trustworthy experience for every traveler we serve. Below are the key elements that underpin our commitment to trust and safety.

1. Transparent Pricing

We believe in honesty and transparency in all our transactions. At Tourtend, we accept only payments without hidden fees, ensuring you know exactly what you’re paying for from the start. Our partnership with epoint.az for secure payment processing further guarantees that your financial information is handled safely.

2. Reliable Services

As one of the top agencies in Azerbaijan, we take pride in offering reliable and high-quality services. From airport transfers to customized travel packages, we ensure that every aspect of your journey is handled with professionalism and care. Our experienced team is dedicated to making your experience smooth and enjoyable.

3. 24/7 Customer Support

Travel doesn’t adhere to a schedule, and neither do we. Our team is available 24/7 via phone, WhatsApp, and Telegram at +994 77 505 11 66 to assist you with any inquiries or concerns. Whether you need assistance during your trip or have questions before you travel, we are here to help.

4. Health and Safety Protocols

In light of recent global events, we have implemented enhanced health and safety protocols to ensure your well-being during your travels. This includes:

• Regular sanitation of vehicles and equipment.
• Compliance with local health regulations and guidelines.
• Flexible cancellation and rescheduling policies to accommodate changing travel plans.

5. Feedback and Resolution

We value your feedback and view it as a critical part of our commitment to improvement. While we strive for excellence, we acknowledge that occasional challenges may arise. If you encounter any issues, we encourage you to reach out to us directly so we can address your concerns promptly.

6. Building Trust Through Experience

With years of experience in the travel industry, we have earned the trust of travelers from around the world. We are proud to be recognized as one of the top agencies on TripAdvisor, Google, and Trustpilot. While we may have a few critical reviews, we view them as opportunities for growth and are always willing to resolve issues to ensure your satisfaction.

At Tourtend Inc., we are dedicated to making your travel experience as enjoyable and secure as possible. Your trust is invaluable to us, and we are committed to maintaining the highest standards of safety and service.

If you have any questions or concerns regarding your safety and trust in our services, please don’t hesitate to contact us.