F.A.Q.

Frequently Asked Questions

What services does Tourtend provide for travelers?
We offer a comprehensive range of services, including accommodation, transportation and transfers, tour guides, individual and group tours, and air ticket bookings.

What payment methods does Tourtend accept?
We accept payments through PayPal, MasterCard, Visa, and cash. Please note that cash payments must be made in the local currency, Azerbaijan Manat.

How can I request a refund?
To understand our cancellation policy, please refer to the details provided under each product on our website. Our representatives will also inform you about the cancellation policy before you finalize your booking. If you’re eligible for a refund due to cancellation, simply reach out to us via email, phone, WhatsApp, or Telegram.

Do the drivers speak English?
While our drivers are not professional guides and may not speak English fluently, most are able to communicate at a basic level to assist you with your needs. If you would like a tour guide to accompany you during your tours, you can hire one separately. For any assistance during your travels, feel free to contact us via phone, WhatsApp, or Telegram.