Frequently Asked Questions
Where can I see your tours?
You can browse our tours here: tourtend.com/category/tours/
Can you create a custom itinerary?
Yes. You can use Build Your Tour to share your preferences, or simply message us on WhatsApp/email and we’ll plan it with you.
Do I have to book online?
No. If you prefer, you can consult with our team on WhatsApp or email and book comfortably with full guidance — from planning to confirmation.
Do you help with Azerbaijan visa information?
Yes. You can check visa-related information using our e-visa tool here:
tourtend.com/azerbaijan-evisa-checker/.
If you’re unsure, message us and we’ll guide you based on your nationality and travel dates.
What services does Tourtend provide for travelers?
As an inbound tour operator (DMC) in Azerbaijan, we arrange accommodation, transportation and airport transfers, licensed guiding, private and group tours, curated experiences, and support with flight bookings when needed.
How do I book with Tourtend?
Share your travel dates, group size, and preferences. We’ll confirm availability, send your itinerary and price, and provide written confirmation once everything is finalized.
What payment methods do you accept?
We accept payments via PayPal, Visa, MasterCard, and cash. Cash payments are accepted in the local currency: Azerbaijani Manat (AZN).
Do you provide invoices/receipts?
Yes. If you need an invoice/receipt, email us your billing details and we’ll prepare it.
How do cancellations and refunds work?
Cancellation and refund terms depend on the services booked (hotels, tickets, experiences) and are shared before confirmation. Policy details are also listed on each product page. If your booking is eligible for a refund under the applicable terms, message us and we’ll guide you through the next steps.
Do you offer private tours or group tours?
Both. We organize private tours for individuals, couples, and families, as well as group tours for friends, corporate teams, and larger travel groups.
Which destinations in Azerbaijan do you cover?
We operate across Azerbaijan, including Baku and popular regions such as Gabala, Sheki, Guba, Shahdag, Lahij, Shamakhi, and more — depending on your itinerary and season.
Where do I meet the driver for airport pickup?
We share pickup instructions in advance, including meeting point details and the information you need for a smooth arrival.
What if my flight is delayed?
Send us your updated arrival time and we’ll coordinate the pickup accordingly.
Do the drivers speak English?
Drivers are not professional guides, so English level may vary. Many can communicate at a basic level for practical needs (timing, directions). If you prefer full tour narration and destination guidance, we can arrange an English-speaking licensed guide.
Can you arrange English-speaking guides?
Yes. English guiding is available, and other languages may be possible upon request depending on availability.
Can you help with hotel bookings?
Yes. We can recommend and arrange hotels based on your budget, location preference, and travel style.
Can you organize tours for families with children?
Yes. We can adjust pacing, driving times, and experiences to be comfortable for families, including kid-friendly options.
Do you organize corporate trips or events (MICE)?
Yes. We support corporate travel and MICE needs such as transfers, group logistics, venue coordination, and tailored programs.